Comments on: Moving and internet access http://tom.goskar.com/2007/08/02/moving-and-internet-access/ Archaeologist, Technologist, Cornishman Tue, 27 Dec 2011 20:05:13 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tom http://tom.goskar.com/2007/08/02/moving-and-internet-access/#comment-36 Tom Tue, 14 Aug 2007 08:52:19 +0000 http://tom.goskar.com/2007/08/02/moving-and-internet-access/#comment-36 Maybe one day it'll be like a utility - you just let them know when you're moving and where and they sort it out... They connected us 4 days after our activation date. Better than nothing... Maybe one day it’ll be like a utility – you just let them know when you’re moving and where and they sort it out…

They connected us 4 days after our activation date. Better than nothing…

]]> By: paul http://tom.goskar.com/2007/08/02/moving-and-internet-access/#comment-35 paul Mon, 13 Aug 2007 22:12:55 +0000 http://tom.goskar.com/2007/08/02/moving-and-internet-access/#comment-35 Oh no! I had the same problems when Doug and I moved, different provider, same story; seems to be a pretty common beaurocratic nightmare with contracts being cancelled, new ones drawn up and big gaps in service as the various stages of paper work and button pressing fail to mesh together... Doug and I were given a magic number to allow us to 'seamlessly move' but Pipex had never heard of this, although BT seemed to think it wouldn't be a problem. Pipex went further; they insisted on taking a penalty fee for early contract termination despite the fact i was not, in my view, terminating my contact (simply moving house!) and would be reconnecting with them at the other end. And they took a fortnight to reconnect the internet after BT had cleared the line and graciously paid back the penalty fee a month or so later... Oh no! I had the same problems when Doug and I moved, different provider, same story; seems to be a pretty common beaurocratic nightmare with contracts being cancelled, new ones drawn up and big gaps in service as the various stages of paper work and button pressing fail to mesh together… Doug and I were given a magic number to allow us to ‘seamlessly move’ but Pipex had never heard of this, although BT seemed to think it wouldn’t be a problem. Pipex went further; they insisted on taking a penalty fee for early contract termination despite the fact i was not, in my view, terminating my contact (simply moving house!) and would be reconnecting with them at the other end. And they took a fortnight to reconnect the internet after BT had cleared the line and graciously paid back the penalty fee a month or so later…

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