Comments on: 3's Internet Max add-on and the brick wall

By: Callum

Callum — Fri, 25 Jun 2010 19:28:29 +0000

I live in the DT1 area, and as you can see from three’s coverage checker, the 3G is less than brilliant (In fact the coverage map exaggerates a lot) I am mostly roaming on Orange’s GPRS network, but now, 6 months after I have signed up for the Internet max add on I’m removing it. This summer, speeds have been intolerably slow and I keep getting the error ‘Cannot connect: Try again later’ whenever I press a link. There is a specific ‘spot’ a few hundred meters down the road where I can get 2 bars of 3G. When I do it is tolerably fast, you can watch YouTube, but every now and then the signal goes and you have to select the network manually. I just want a network that I can rely on to get a good signal. So that I don’t have to hold the phone above my head just to get a bar and receive a text. I have turned into a paranoid freak, maybe a might have a signal, but definitely I will not. This is in a town with 30,000 people, 5 schools, a major hospital, countless tourist attractions. Please Three! If you are actually listening, then can you give me some basic service? PLEASE!

By: Mike

Mike — Fri, 19 Feb 2010 22:22:52 +0000

I am having a really difficult time with 3’s customer service. I had the same problem that Carl Webb experienced. Furthermore, when I puchased the add on of Internet Max through “My 3″ online account, it clearly stated it was a “unlimited web surf”. But it turned out to have 1gb only! There wasn’t even any terms@conditions linking to the Add-on description to say it is actually 1gb. Nowadays 1gb would only allow you to use email and won’t last long at all if you use mobile to view online pictures, watch some TV news footages, youtube etc. But this is what people need a smart phone for nowadays, we don’t just use internet fr sening messages. 3 is driving me crazy with its crafty ad. description that deliberately misleads its customers. I am going to make a complaint to my local trading standards and OfCom about this.

By: Tom

Tom — Fri, 11 Dec 2009 09:06:32 +0000

It’s criminal that advertisers can use the word “Unlimited” when what they are offering clearly isn’t. But they are allowed to in the UK for some bizarre reason. The limit definitely is 1GB, and if you read the small print, it’s 1GB of data on your phone, and tethering to a PC isn’t allowed (even though it works). I’m not sure they’ll notice but if they do you could get stung by a big bill…

By: paul

paul — Fri, 11 Dec 2009 07:11:12 +0000

ive just got the internet max add on, before u buy it, i dont know if any1 has noticed but it says that there is aan ulimited data usage.
what does this mean if you only get 1gb download,
am also plugging my phone into my pc an using my phone as a modem. do i just get 1gb download. i beleived it was unlimited with the way they word things. its wrong. 1gb wont last me long. lol

By: Al

Al — Thu, 16 Jul 2009 18:21:37 +0000

I have got free internet add on which is 512MB per month free. I have never gone over the limit. I wanted to use Email on 3 which pushes all your email from any account on to your mobile phone. Once I downloaded the application, it wouldnt let me sign in. I telephoned Customer Services and the lady told me to make email on 3 work I will have to cancel the free internet add-on and purchase internet max add-on for £5 a month. I have never had a problem with the internet, I use a Nokia 6220 Classic which is a superb phone. She said the internet will be activated in 48 hours, so I am now waiting. Three Customer Services are very helpful, and always listen to you.

By: rob

rob — Sat, 16 May 2009 08:53:03 +0000

Had an e71 for one day on 3.

d/l of 10mb so far [1st day excitement......] but what I have found strange is on the My3 page it says I curently owe £1.64 above my monthly rate [which is the £20 unlimited, as sc above]

See how it goes.

Rob

Coming from wm6 to S60 sort of like it but strange things like not being able to find alarm function is annoying me [time to read manual I think]

By: Tom

Tom — Sun, 10 May 2009 11:34:52 +0000

I think that it’s about time that the use of the word “unlimited” was tightened up. 3 should set an example, and call their current “unlimited” offers, “1GB offers”. It’s time for mobile operators to become more honest, open and transparent.

By: sc

sc — Fri, 08 May 2009 16:10:14 +0000

hi bought the e71 today on a 20 pound a month contract supposedly get unlimited internet an texts an email but r they now going to say we can only use 1 gb a month slightly worried now looking at these comments.

By: Nigel

Nigel — Sat, 21 Feb 2009 12:09:56 +0000

I had the same text today for the 1GB Internet Max product

I could not work our how I had used 1GB. After a lengthy phonecall with some dodgy reasons given to me I think I worked it out for my case.

I use an E71 and it looks like the Packet Counter does not count everything properly, possibly a bug in the firmware. The Log seems fine though. In my case I think I ran up a lot using RealPlayer thinking it was using my WIFI network but it was actually using ’3′.

By: Tom

Tom — Wed, 17 Dec 2008 14:36:04 +0000

Thanks for you comment, Chris.

I’ve just checked my bill, and I used just 15MB, which is quite a fair way from 1GB! Luckily there were no extra charges.

I still haven’t been able to get an explanation from Three as to why those messages were sent out or any kind of apology. Thankfully they didn’t cut off my internet access, so I just carried on using it, all ready for some kind of battle come billing time.

They do need to sort out their customer services. But from what I’ve heard and experienced myself, all mobile operators are renowned for ghastly customer service…

Maybe one day we’ll be able to speak to people who really can help in more complex matters like this!